2nd line support analyst

Мне нужен коллега, на русском нет варианта, если кто заинтересуется - резюме на gooch@list.ru
компания Cargill, Москва, примерно 200 пользователей, денег около полтинника, зарплата белая, обеды не оплачивают, дают мобильный, но не сразу

Job Title: IT Support Analyst

Salary Class/BAND: Professional

Role: Provision of 2nd Level IT Infrastructure Support to multiple Cargill Business Units and multiple locations.

Platform:    Corporate Function            Business Unit:    ITSB

Department:    ITSB                    Area: Russia

Name(s) of employee(s) in position: None currently

Position Overview

Briefly explain the general purpose of the position.  This statement should be a general summary of the accountabilities listed in the next section.

To provide technical support and services for business units within a ITSB Hub as part of the 2nd line support team. Primary focus will be on supporting the end-user computing environment (e.g. laptops/desktops/printers) and personal productivity tools (e.g. Microsoft Office). Furthermore to ensure the provision and smooth operation of the physical infrastructure (e.g. LAN).

Principle Accountabilities (must add up to 100%)

Describe job responsibilities/duties, not tasks, listing the most important first.  Use a separate statement for each responsibility.  Most positions can be described in 5-8 major responsibility areas.  Minor or occasional duties should be combined in one last statement.

For each accountability listed, give your best estimate of the average percentage of time each responsibility requires with the following guidelines:  no duty should have a percentage less than 5% or more than 50%.  There should be a minimum of three entries.  Each statement should be brief and concise, beginning with an action verb.  A list of action verbs is attached for your reference.

Percentage    Duty
40%    Provision of day to day incident and problem resolution by responding to Viatil tickets as per SLA.
20%    Responsible for change request handling.
20%    Participation in local infrastructure projects. This position may be expected to lead small to medium sized projects.
10%    Administrative tasks including IP related activities, asset management
10%    Travel Time

Position Criteria
Please indicate the skills, experience, and education needed for this position (not necessarily a particular individual’s personal education and experience, but requirements for this job).

Description    Priority (A “Required” or a “Want”)
Organized, with the ability to effectively prioritize tasks     Required
Strong verbal and written communication skills including fluency in English    Required
Effectively participate in a virtual, widely distributed team including pro-active approach to collaboration    Required
Strong interpersonal skills    Required
Strong customer service skills    Required
2 – 4 years IT experience in a support environment    Want High
Relevant technical education (Region dependant)    Want High
Microsoft certification desirable (MCSE/MCSA/MCSDT)    Want High